Privacy Policy

Last updated: February 17, 2026

1. Introduction

Lua Voice ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our voice notes service.

2. Information We Collect

Account Information: When you create an account, we collect your email address, name, and password (stored securely hashed).

Audio Content: We store the audio files you upload and the transcriptions and notes generated from them.

Usage Data: We collect information about how you use the Service, including access times and features used.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card information directly.

3. How We Use Your Information

We use your information to:

Provide and maintain the Service
Process your audio files for transcription and note generation
Send you important service updates
Process payments and manage subscriptions
Improve and optimize the Service
Respond to your requests and support inquiries

4. Third-Party Services

We use the following third-party services to provide our Service:

AssemblyAI: For audio transcription
Anthropic (Claude): For AI-powered note generation
Amazon S3: For secure audio file storage
Stripe: For payment processing
Neon: For database hosting

These services have their own privacy policies governing the use of your information.

5. Data Retention

We retain your data for as long as your account is active. You can delete your recordings at any time. If you delete your account, we will delete your data within 30 days, except where retention is required by law.

6. Data Security

We implement appropriate security measures to protect your data, including:

Encryption of data in transit (HTTPS)
Secure password hashing
Two-factor authentication option
Regular security audits

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Export your data
Withdraw consent for data processing

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.

9. Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at privacy@luavoice.com.